Frequently Asked
Questions about 98pak

98pak requires a valid Pakistani CNIC (Computerised National Identity Card) or a current passport for identity verification. You may also be asked to submit a recent selfie photograph holding your ID document. In some cases, proof of address such as a utility bill or bank statement issued within the last three months may be requested. KYC must be completed before any withdrawal is processed.

The minimum age to register and play on 98pak is 21 years. This applies to all game types including cricket betting, slots, live casino, Keno, and Mines Grand. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. Age is verified through the KYC process using your CNIC or passport.

On the 98pak login page, click the 'Forgot Password' link beneath the password field. Enter the email address or mobile number registered to your account. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact the 98pak support team at [email protected].

No. Each player is permitted to hold only one 98pak account. Creating multiple accounts is a violation of 98pak's Terms and Conditions and may result in all accounts being permanently suspended and any winnings being voided. If you believe a duplicate account has been created in your name without your knowledge, please contact the support team immediately at [email protected].

To permanently close your 98pak account, send an email to [email protected] with the subject line 'Account Closure Request'. Include your registered email address and mobile number for verification. If you have an active balance, it will be refunded to your registered withdrawal method before closure. Alternatively, if you are closing due to problem gambling concerns, you can request a permanent self-exclusion which takes effect within 24 hours.

Log in to your 98pak account and navigate to the Cashier or Deposit section. Select JazzCash as your payment method. Enter the amount you wish to deposit in PKR and confirm. You will receive a payment prompt on your registered JazzCash mobile number — enter your JazzCash MPIN to authorise the transaction. Funds are credited to your 98pak account instantly in most cases.

The minimum deposit on 98pak is Rs. 500 PKR for most payment methods including JazzCash, EasyPaisa, and SadaPay. For bank transfers via HBL, UBL, or Meezan Bank, the minimum may be slightly higher depending on the transaction type. There is no maximum deposit limit enforced by 98pak, though your bank or mobile wallet provider may have their own daily transaction caps.

JazzCash withdrawals on 98pak are typically processed within 1 to 4 hours once your account is fully verified and the withdrawal request has cleared our internal review. During peak hours or when additional verification is needed, processing can take up to 24 hours. To avoid delays, ensure your KYC documents are submitted and approved before placing your first withdrawal request.

98pak does not charge any platform-side fees on standard deposits or withdrawals. However, your bank (HBL, UBL, Meezan Bank) or mobile wallet provider (JazzCash, EasyPaisa) may apply their own transaction charges, which are outside 98pak's control. We recommend checking with your payment provider for their latest fee schedules before initiating a large transaction.

Yes. EasyPaisa is a fully supported withdrawal method on 98pak. To withdraw via EasyPaisa, go to the Cashier section, select Withdrawal, choose EasyPaisa, and enter the amount in PKR. Your EasyPaisa mobile number must match the number registered on your 98pak account. Withdrawals to EasyPaisa are usually completed within 1 to 6 hours after internal processing.

98pak supports local bank transfers to major Pakistani banks including HBL, UBL, and Meezan Bank. To withdraw via bank transfer, navigate to the Cashier section and enter your IBAN and account details. Bank withdrawals typically take 1 to 3 business days to arrive in your account. For faster access to your funds, JazzCash or EasyPaisa withdrawals are recommended over bank transfers.

98pak's slots library features a wide variety of titles including classic three-reel slots, video slots with multiple paylines, and high-volatility jackpot slots. Popular categories include fruit-themed slots, adventure and mythology slots, and branded titles. All slot games on 98pak use certified Random Number Generator (RNG) technology to ensure fair and unbiased results on every spin.

Yes. Cricket betting is one of 98pak's most popular features and PSL (Pakistan Super League) matches are fully covered during the season. You can bet on match winners, top run scorers, wicket takers, and various in-play markets. 98pak also covers international Test matches, ODIs, T20s, and major tournaments involving the Pakistan national team. Live betting with real-time odds is available during matches.

RTP, or Return to Player, varies by individual slot title on 98pak. Most slots in our library carry an RTP between 94% and 97%, which is competitive within the international online casino market. The RTP for each game is displayed in the game's information or paytable screen. Higher RTP means the game returns more to players over a statistically large number of spins.

Yes. 98pak is fully optimised for mobile play on both Android and iOS devices. The platform is accessible via any modern mobile browser — no app download is required, though one may be available. The mobile experience includes the full games library, deposit and withdrawal functionality, live cricket betting, and account management. Players in Karachi, Lahore, Islamabad, and across Pakistan enjoy smooth mobile gameplay on 98pak daily.

Mines Grand is an instant game available on 98pak where you navigate a grid concealing hidden mines. Before each round, you select how many mines are active on the grid — the more mines you choose, the higher the potential multiplier per safe tile revealed. Click each tile carefully to uncover gems and grow your multiplier. Cash out at any point before hitting a mine to secure your winnings in PKR.

Keno on 98pak is a lottery-style instant game. You select between 1 and 10 numbers from a grid of 1 to 80. A random draw then selects 20 numbers — the more of your picks that match the draw, the higher your payout multiplier. You can adjust your bet size in PKR before each round. Keno is ideal for players who enjoy quick-result games with flexible stakes and straightforward rules.

98pak offers a welcome bonus for new players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of your registration. To qualify, you must make a minimum deposit that meets the bonus threshold. Welcome bonuses at 98pak are subject to wagering requirements, which means you must play through the bonus amount a set number of times before withdrawing any associated winnings.

Wagering requirements specify how many times you must play through a bonus amount before it can be withdrawn as real cash. For example, a Rs. 1,000 bonus with a 20x wagering requirement means you need to place Rs. 20,000 in total bets using that bonus before cashing out. At 98pak, wagering requirements are clearly stated in the terms of each promotion. Slot games typically contribute 100% towards wagering, while live casino contributions may vary.

Yes. 98pak has a loyalty programme that rewards regular players with points for every bet placed across all game categories. Accumulated points can be redeemed for bonus credits or used to unlock higher VIP tiers that come with benefits such as faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotional offers. The loyalty programme is available to all verified 98pak accounts in Pakistan.

Yes. Bonus funds on 98pak carry an expiry period, which is stated in the specific terms of each promotion. Typically, welcome bonuses and free spin credits expire within 7 to 30 days from the date they are credited to your account. If wagering requirements are not completed within the expiry window, the bonus and any associated winnings will be forfeited. Always read the bonus terms carefully before opting in.

Whether bonus funds can be used for cricket betting depends on the specific promotion at 98pak. Some bonuses are restricted to slots or casino games only, while others are applicable across the full games portfolio including cricket and sports betting. The eligible game categories are always listed in the promotion terms. If you are unsure, the 98pak support team at [email protected] can clarify before you opt in.

98pak operates under an international gaming licence. The platform is accessible to Pakistani players and uses industry-standard SSL encryption, certified RNG technology, and compliant responsible gaming tools. As with many international gaming platforms, 98pak is designed for adult entertainment purposes and players are encouraged to review their local regulations before participating. All gaming activity is intended for users aged 21 and above.

98pak provides a full suite of responsible gaming tools accessible from your Account Settings under 'Responsible Gaming'. You can set daily, weekly, or monthly deposit limits in PKR, activate a temporary cooling-off break (24 hours to 7 days), or initiate a formal self-exclusion for periods ranging from 1 week to permanent. Self-exclusion requests take effect within 24 hours. You can also email [email protected] for immediate account suspension.

If you feel that gambling is negatively affecting your life, finances, or relationships, 98pak urges you to take action immediately. Use the self-exclusion tool in your account settings, or email [email protected] with the subject 'Player Welfare' for a confidential conversation. Our player welfare team is available 24/7. We also recommend seeking professional support — problem gambling is a recognised condition and help is available across Pakistan.

98pak enforces a strict 21+ age policy. During registration, all players must confirm their age and agree to the platform's Terms and Conditions. The KYC verification process requires government-issued ID (CNIC or passport) which allows 98pak to verify that every player meets the minimum age requirement. Any account found to belong to a player under 21 is immediately suspended, all funds are returned, and the matter is logged for compliance purposes.

98pak's customer support team is available 24 hours a day, 7 days a week. The primary contact method is email at [email protected]. Live chat support is also available directly on the platform for faster assistance with account queries, deposit issues, withdrawal delays, and technical problems. For responsible gaming or player welfare concerns, use the subject line 'Player Welfare' in your email for priority handling.